Payment/Shipping/Policy

www.artefac.ca site is for Canadian's only, USA customers please visit http://artefac.com/ 

Warranty: All the products on this website are warranted for one year for any manufacturing defects, products are not warranted if they are being used in any commercial place.

Shipping; We ship all over Canada through Greyhound Courier or private carriers,  we also ship to Newfoundland, Nunavut and Yukon, kindly email us your shipping address for quote, for Vancouver Island shipping charges are extra, email us for quote. Shipping charges for Ontario are for GTA area only, for out of GTA please contact us for quote on shipping. 

Shipping Charges & Time frame:
All orders are shipped from our warehouse located at Britannia & Kennedy, west of Toronto, Ontario. Typically in stock orders can ship immediately after payment is received, you should receive your product in approx one to three weeks depending upon where you are located in Canada. Delivery charged on the website are for dock to dock (commercial) and for residential curbside delivery, where skid is broken down on trailer and hand bombed to customer. Customers who want skid to be brought down the trailer then lift gate services apply, for an additional $75.00. For inside delivery and some areas (including remote) which are not easily accessible by regular transport services, heavy or large boxes/crate/pallet,  extra shipping charges apply, please email us for more info.

Shipping Calculation:  After adding products to the cart, click "VIEW CART". Now click on “CALCULATE" where "SHIPPING COST” is and type your State/province and zip/postal code and click “GET RATES” you will see the shipping charges and taxes. On the same Shipping Cost Calculation page You can also Click on "Select shipping method" to see WareHouse and other Shipping rates. 

Payment Methods:
If you are interested in purchasing anything on this site, you may do so by adding the item to your shopping cart. We accept Master Card, Visa, and American Express, you can also order through PayPal & Google Checkout, You may also fax (1-905-361-7446) or email us the order (from contact us page) with shipping address & phone number, we will call you for credit card transaction, or call us Toll Free 1-877-999-1198, Payments can also be wired into our bank directly, for customers looking for later deliveries we can reserve the products with 30% deposit and charge the balance on dispatch.

For large restaurant orders/Commercial orders, a deposit of $1,500 by Credit Card is required, balance amount has to be paid through bankers cheque or wire transfer only, If paying by personal cheque, your order will be shipped after funds have been cleared into our bank account, Mailing address for cheques:
ARTEFAC INC.

1375 AIMCO BLVD, Unit 10

Mississauga, ON L4W 1B5

How to Order:
To place an order on our web site, you will first need to click on the "ADD TO YOUR CART" buttons for the products you want, if you are planning to add more products then keep shopping and at the end, click on “VIEW CART" at the top right side, In the shopping cart page you can remove a product by clicking the check box "x" and then clicking the "Update" button. You can change a quantity by clicking the "Quantity" box, typing in the number of pieces you want, and clicking the "Update" button. After adding products to the cart, click "VIEW CART". Now click on “CALCULATE" where "SHIPPING COST” is and type your State/province and zip/postal code and click “GET RATES” you will see the shipping charges and taxes. On the same Shipping Cost Calculation page You can also Click on "Select shipping method" to see WareHouse and other Shipping rates and taxes. Click on "Update" to see the new grand total, once you are ready to make your purchase, click on the "CHECKOUT" button on the bottom of Shopping Cart page, from here you can checkout as a guest or register and fill in your details, for any help on your purchase, call us toll free at 1-877-999-1198.

Pickup orders: After adding products to the cart, click "VIEW CART". Now click on “CALCULATE" where "SHIPPING COST” is and type your State/province and zip/postal code and click “GET RATES” you will see the shipping charges and taxes. On the same Shipping Cost Calculation page You can also Click on "Select shipping method" to see WareHouse and other Shipping rates. Click "UPDATE"  and then "CHECKOUT"  from here you can follow the instructions mention above after CHECKOUT. Inspect the boxes & chairs upon pickups, should replacements be required they also have to be picked up by the customer.

Stock availability :
Some products may be back ordered and will not be available for immediate shipping, Confirm stock at: info@artefac.com

Shipping Damage: Inspect the boxes & chairs upon delivery, if you notice any damage, make a note on the delivery receipt about the damage, do not send the box back with delivery person, email us as many pictures of the damage. Customer is required to submit photographs of the damages or defects of the product. We will send the replacement ASAP, if the damage is not reported to us within 3 days, customer will have to pay full shipping charge for replacement. 

Product care: for chairs and stools make sure to protect the bottom of the legs with felt if you have hardwood/laminate or tiles, foot rails on stools should also be protected by felt or metal ( U or L shape bracket ) for any damage, leather should not be exposed to direct sunlight everyday, keep the products away from heating ducts.

Service issue:
All customer service related issues including delivery, orders & exchange,  kindly email at service@artefac.com , Toll free number is for sales calls only.

All dimensions are approximate on website.

 Return Policy: Customer needs to pay regular shipping and handling both ways and 30% re-stocking fee. Returns need to be reported to ARTEFAC within 7 days of receiving order. Products on discount and clearance cannot be returned or exchanged for minor damage or imperfection; they will still be replaced (if stock is available) if damaged in shipping. In order to make a return, All products require the original box and packaging, unless damaged in transit and is unusable. Large orders 8 or more products and special order chairs/stools cannot be cancelled or replaced. Custom-Made products are non returnable/non refundable.

CONTRACT QUALITY / COMMERCIAL GRADE POLICY:
These products are made to order and are non-refundable.

Pending orders: We can hold Pending orders for upto 6 months, after six months 5% storage charges apply per month. pending order over one year are cancelled and deposit in no longer refundable.

Pickup of products:  Kindly pickup the products after inspecting them, any claim later for damage or imperfection will not be accepted, pickup items cannot be cancelled or exchanged.

Credits: any outstanding credit or credits have to be claimed in same calendar year (1st January to 31st December) it cannot be carried forward to next calendar year by any customer or agency.  

Display: Because of wholesale trade and being in industrial unit, our display area is not wheelchair or scooter accessible, we sincerely apologize for any inconvenience.

Privacy Policy:
ARTeFAC Inc. is committed to protecting your privacy. ARTeFAC Inc. Doesn't sell, rent or lease its customer lists to third parties. ARTeFAC Inc. may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party. ARTeFAC Inc. Doesn't use or disclose sensitive personal information which is provided by the user, it is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.

Disclaimer:
PLEASE READ THE FOLLOWING DISCLAIMER CAREFULLY. All of the articles for sale on the www.artefac.ca website have been constructed with the greatest possible care using materials deemed suitable for their regular use. ARTeFAC wants you to enjoy all that you purchase but accept no responsibility for any change or damage that occurs once the products are accepted as delivered. In no event shall ARTeFAC Inc. or www.artefac.ca liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, any kind of dispute will be dealt only in Ontario province.

Non-Disparagement Clause 

Your acceptance of this sales contract prohibits you from taking any action that negatively impacts artefac.ca, its reputation, products, services, management or employees. 

Should you violate this clause, as determined by artefac.ca in its sole discretion, you will be provided a forty-eight (48) hour opportunity to retract the content in question. If the content remains, in whole or in part, you will immediately be billed $5000.00 CAD for legal fees and court costs until such complete costs are determined in litigation. Should these charges remain unpaid for 30 calendar days from the billing date, your unpaid invoice will be forwarded to our third party collection firm and will be reported to consumer credit reporting agencies until paid.

Copyright:
All content on this website, such as text, images, logos, button icons and images is the property of ARTeFAC Inc. and is protected by International copyright laws.

Security:
Payment transactions are carried out through Secure Socket Layer (SSL) protocol, your Credit Card & Information is secure

Mailing address: ARTEFAC INC.

1375 AIMCO BLVD, Unit 10 - Mississauga, ON L4W 1B5